Everything you might want to know before you order

Pick your color and size on the product page, add the piece to your cart, and go to checkout. You can check out as a guest, no account needed. The moment your payment goes through you receive an order confirmation by email. A second email with your tracking link follows once the package is handed to the carrier, normally within 1-5 business days, longer during a launch or holiday peak we have announced on the site.

All major credit and debit cards, plus the express wallets you see at checkout. Everything is charged in US dollars.

Yes. The site runs over an encrypted (HTTPS) connection and payments are processed by Shopify’s PCI-DSS-compliant checkout. Your card details go straight to the payment processor; Oakmont never sees or stores your full card number.

Prices are in US dollars. Where it applies, sales tax for your shipping address is calculated automatically and shown at checkout before you pay, so what checkout shows is what you pay. Shipping is free, and any import charges are handled by us before delivery (see Duties, taxes & fees).

Enter your code in the discount field at checkout and the total updates right away. Promotions can’t be combined unless we say so on the offer itself. If a code you were given doesn’t work, email us the code and a screenshot of your cart before you order. We’ll check whether it is still valid and reply within 5 business days (Monday through Friday), usually much sooner.

One thing to know: if you later return part of an order and it no longer meets a promotion’s conditions (a bundle discount or a free gift, for example), the value of that promotion comes off the refund, or the promotional item needs to come back too.

Within 2 hours of ordering you can cancel free of charge: email < href="mailto:info@oakmontshop.com">info@oakmontshop.com with your order number; the time on your email is what counts, so send it right away, evenings and weekends included. A shipping address can be corrected within 1 hour of ordering the same way. After that your order is usually already being packed and can’t be changed, but you can of course return it under our 30-day policy once it arrives.

One exception: if we haven’t shipped your order within the processing time stated in our Shipping Policy, you can cancel for a full refund at any time before it ships.

Confirmations are sent immediately, so first check your spam or promotions folder, and that the email address you typed at checkout is correct. If there is nothing within an hour, email us the name and address you used at checkout and we’ll confirm whether the order exists and resend the confirmation within 5 business days (Monday through Friday), usually much sooner. Please hold off on placing a second order in the meantime.

No. Guest checkout is fine; an account simply lets you see your order history and saves your details for next time. You do need to be 18 or older (or the age of majority where you live) to place an order.

Very rarely we have to cancel an order, for example when we can’t verify a payment, when a pricing or stock error slipped through, or when an order looks like resale activity. If that happens after payment you always receive a full refund to your original payment method and an email letting you know. Reply to that email if you have questions or would like to reorder.

We ship to addresses in all 50 US states, and to APO/FPO addresses where the carrier supports them. We don’t currently ship to US territories such as Puerto Rico or Guam, or outside the United States.

Standard tracked shipping is free on every US order, no minimum.

Orders are processed and handed to the carrier within 1-5 business days (Monday through Friday, excluding US holidays). During launches or holiday peaks this can stretch to 14 business days; if so, we say it on the site before you order. Should we ever miss the processing time stated when you ordered, we email you a revised ship date and the option to cancel for a full refund.

Transit with the carrier typically takes 5-10 days, so most orders arrive 6-15 days after you place them. These are estimates rather than guarantees: weather, carrier delays and peak seasons can add time, and occasionally a package takes up to three weeks after it ships. If your tracking shows no movement for 7 consecutive days, email us and we open an investigation (see below).

The full breakdown is in our Shipping Policy.

We can’t guarantee a delivery date (no carrier lets us), and we don’t offer expedited shipping at the moment. For a birthday or a holiday, order with the full 6-15-day window in mind and a few days to spare. If we can’t ship within the processing time stated when you ordered, we email you before you have to ask, with the option to cancel for a full refund.

Because we’re a small label, not a warehouse network. Our pieces are packed by our fulfillment partners and travel tracked to your door; we don’t hold stock in every region of the US. What you get in return is free shipping on every order and a real person answering your email. Delivery times are estimates rather than guarantees, but we show the expected window before you pay, send tracking the moment your package is with the carrier, and if we can’t ship within the stated processing time we email you a revised date and the option to cancel for a full refund.

You receive a shipping confirmation with your tracking number as soon as the package is handed to the carrier, normally within 1-5 business days of your order, longer during an announced launch or holiday peak. Follow the link in that email, or use the Track Order page in our menu with your order number.

Tracking can take 2-5 days to show its first scan after the email arrives. That’s normal and doesn’t mean your package isn’t moving.

Gaps of a few days between scans are common, especially right after shipping. If your tracking shows no movement for 7 consecutive days, email info@oakmontshop.com with your order number. We open an investigation with the carrier and give you an answer within 10 business days. If the package is confirmed lost, or still unaccounted for by then, we send a replacement.

Sometimes, to get everything to you as quickly as possible, an order with several pieces arrives in separate packages, each with its own tracking number and at no extra cost. Your shipping emails list what is in each one. If that happens, the 30-day return window runs separately for each item, from the day its package was delivered.

Carriers sometimes scan a package as delivered a little early. Please check with household members and neighbors, look around the delivery spot, and allow 24 hours. Still nothing? Email us within 7 days of the delivery scan and we open a carrier investigation. We may ask you to confirm your address and sign a short statement that the package didn’t arrive. If the investigation supports non-delivery, we send a replacement or refund your order. Be aware that a claim can be declined when the carrier confirms delivery to the address you gave, for example with a GPS-located scan, which is what porch theft usually looks like to a carrier. If that worries you, the optional shipping protection in the cart exists for exactly this case (see What is the shipping protection in the cart?).

Email us within 1 hour of ordering and we correct it. After that the order may already be processed. If a package comes back to us as undeliverable because of an incomplete or incorrect address, we offer to ship it again (we quote the shipping charge first) or refund the item price minus the carrier cost we paid to send it, a flat $10 on orders that shipped free.

Every order ships with a tracked carrier service; we don’t promise one carrier by name because the final-mile carrier can vary by route. Your shipping confirmation includes your tracking number and a link, and the tracking page shows which carrier has your package and its latest scan.

If your order hasn’t arrived within 90 days of the order date, email us and we resolve it: a package that is confirmed lost is replaced. In practice we step in far earlier: 7 days without a tracking scan is enough to open an investigation, and you get our answer within 10 business days of reporting it.

No, never. Where any import charge applies to getting your order to you, it is handled by us and our shipping partners before delivery. If a carrier ever asks you to pay a fee to receive an Oakmont package, don’t pay it: email us and we will resolve it.

Where it applies, yes. Sales tax for your shipping address is calculated automatically and shown at checkout before you pay, so it is part of the total you see rather than a surprise afterwards. If you return an item, the tax charged on it is refunded along with the item price.

None. Your total is the item price plus any applicable sales tax. Shipping is free, and any import charges are handled by us and our shipping partners before delivery, so you never pay them. The only optional extra is shipping protection, which you can check or uncheck in the cart before you pay.

Open the Size Chart next to the size selector on any product page. It lists the body measurements each size is cut for; compare them with your own (the next question shows how to measure). Many pieces also carry fit notes and, where we have them, garment measurements under the description; those describe the actual garment, so read them first.

Size up. That is our standing recommendation, and the larger size keeps a piece comfortable. If the fit notes for that particular piece say it runs roomy and you prefer a closer fit, the smaller size can work. Not sure? Email us your measurements and we’ll give you a second opinion before you order.

Use a soft tape measure over light clothing, keeping the tape level and snug but not tight:

• Bust: around the fullest part of your chest.
• Waist, around the narrowest part of your torso, usually just above the navel.
• Hips, around the fullest part of your hips and seat, feet together.

Compare the three numbers with the size chart on the product page. If one measurement falls into a larger size than the others, go with the larger size.

It depends on the piece, which is why we describe the fit on each product page where it matters rather than making one blanket promise. A fitted top and a relaxed jumpsuit are cut differently on purpose. Read the fit notes where a piece has them, check the size chart, and when in doubt, size up.

Email us within 30 days of delivery and we arrange a size exchange: you send the original back (tracked, at your cost) and, once it has passed inspection, the new size ships to you at no charge, one free size exchange per item. Prefer your money back? A refund under the same 30-day policy works too. Details in Can I exchange instead of returning?.

Yes. Order both, try them on at home, and return the one that doesn’t fit within 30 days under the normal conditions. The $10 outbound-shipping deduction applies once per order, however many items you return, and not at all if you take store credit instead. Our fair-use rule is about patterns (repeatedly returning worn items, an unreasonable volume of returns across orders), not about trying two sizes once.

The size range varies by piece. The size selector on each product page shows every size that piece comes in; sizes shown as unavailable are sold out. Email us if you’d like to know whether a size will be restocked.

Gladly. Email info@oakmontshop.com with the piece you’re looking at, your height, your usual size and your bust, waist and hip measurements, and we’ll recommend a size within 5 business days (Monday through Friday), usually much sooner.

You can return eligible items within 30 days of the delivery date for a refund, an exchange or store credit. Items need to be unworn and unwashed (trying on is fine), with all tags and hygiene liners attached and in their original packaging. Email us first; we send you a return authorization and the correct return address. The full text is our Returns & Refunds Policy.

1. Email info@oakmontshop.com within 30 days of delivery with your order number, the item(s) you want to return and the reason.
2. We reply within 5 business days (Monday through Friday), usually much sooner, to confirm eligibility and send your return authorization, the return address and instructions.
3. Ship the item back with a tracked service within 14 days of approval and keep your receipt; the package is your responsibility until it reaches us.

Please wait for our reply before you ship anything; see < href="#returns-no-authorization">What happens if I send a return without contacting you first?.

Items marked Sale or Final Sale on the product page at the time of purchase can’t be returned or exchanged; we say so on the product page before you buy. Everything else is covered by the 30-day policy, including pieces bought with a discount code. Gift cards are also non-returnable.

If the return is our fault (a defective item, the wrong item, or an item that is materially different from its description), we cover it: we send a prepaid label or reimburse a standard tracked service.

For fit, preference or change-of-mind returns, you pay the return shipping (choose the most economical tracked option). Because your order shipped free, a flat $10 is deducted from the refund once per order to cover the carrier cost we paid to send it. The deduction is waived if you choose a size exchange or store credit instead of a refund, and never applied when the return is our fault.

We inspect your return within 5 business days of the carrier confirming delivery to our return address, and issue the refund within 10 business days after the item passes inspection, to your original payment method. Your bank or card issuer may need a few more days to post it. If 15 business days have passed since your return was delivered and you see nothing, email us and we trace it with our payment provider.

The price you paid for the returned item(s), including any sales tax charged on them. Three things can come off that amount, and only when they apply: the $10 shipping deduction on a return that isn’t our fault (once per order, waived for an exchange or store credit); a repackaging fee of up to $15 per item when the original packaging or tags come back damaged or missing; and the value of a promotion if the return takes your order below its conditions. A defective, wrong or misdescribed item is refunded in full, with nothing deducted.

Yes, say so in your return request. A size exchange ships free once your original item has arrived and passed inspection (one per item; a further exchange is handled as a return plus a new order). You can also choose store credit, issued as a gift card that never expires. Both options waive the $10 shipping deduction. Want a different color or a different piece instead? Return the original for a refund or store credit and place a new order; that is usually faster than waiting for an exchange.

Realistically: the time your return takes to reach us, up to 5 business days for inspection, and then the replacement ships like a new order, with 1-5 business days to ship and typically 5-10 days in transit. If you need the right size sooner, return the original for a refund and order the new size right away; you pay the $10 shipping deduction on the refund but skip the wait.

We’re sorry, and we fix it at no cost to you. Please check your order when it arrives and email us within 1 day of delivery with your order number and clear photos of the item and its packaging; we send a replacement or a full refund, return shipping on us. Reported later than that, the item may have to be handled as a standard return instead, so a quick photo on delivery day protects you. Manufacturing defects that only show later, for example after a first wash following the care label, remain covered within the 30-day window; send us photos and your order number.

Open and check it as soon as you can. Damage or a wrong item reported after 2 days may be handled under the standard return conditions rather than as our error, which is why a quick look on delivery day is worth it. A genuine manufacturing defect stays covered within the full 30-day window whenever it shows, and the 30-day return window itself always runs from the delivery date, not from when the box is opened.

Of course. The 30-day return window runs from the delivery date, and whoever has the order number can start a return or a size exchange by email. Refunds always go back to the original payment method, the card that placed the order, while a size exchange or store credit works for the recipient directly.

Unworn and unwashed other than trying on; no perfume, deodorant, makeup marks, pet hair, smoke odor, stains or damage; all original tags and hygiene liners attached; original packaging included. Carefully opening the packaging to try a piece on is expected and never a problem. We photograph every return when it arrives, so inspection is transparent on both sides.

Where only the packaging or tags are damaged or missing, we can usually still accept the return with a repackaging fee of up to $15 per item. An item that doesn’t meet the other conditions can’t be refunded: we hold it for 30 days and ship it back to you at your cost if you ask; after 30 days unclaimed items are donated.

Yes, please: returns need to come back in their original packaging, including the shipping packaging, with the tags attached. Opening it carefully to try the piece on is fine. If the packaging or tags are damaged or missing, we can usually still take the return with a repackaging fee of up to $15 per item, so keep the mailer until you’re sure.

It will be refused, we can’t guarantee a refund, and we aren’t responsible if it gets lost. One email first saves everyone the trouble; we reply with the right address and instructions within 5 business days (Monday through Friday), usually much sooner.

Separately for each item, from the delivery date of the package it arrived in, so a later package doesn’t shorten the window on an earlier one.

Yes. If sending it back means your order no longer qualifies for the promotion (a bundle discount or a free gift, say), the value of that promotion comes off the refund, or the promotional item comes back too. This is separate from the $10 shipping deduction, which applies at most once per order.

Where we have the fabric composition from our makers it is listed on the product page under the description. If it isn’t listed for a piece you’re considering, email us and we check for you before you order. We’d rather you know than guess.

Always follow the care label inside the garment; it is specific to that fabric. As a general rule our pieces do best with a cold, gentle wash inside out, no bleach, and drying flat or on a hanger rather than in the dryer. Treat knits and anything with a drape gently.

Very close, but screens vary, so minor differences between a photo and the garment can occur. If a piece is materially different from its description, that counts as our error and the return, including shipping, is on us.

We restock popular pieces when we can. Email us with the piece, size and color and we’ll tell you what we know; our newsletter announces restocks and new pieces first.

Manufacturing defects (a seam, a closure, a finish that fails under normal wear or a first wash by the label) are covered within the 30-day window at no cost to you: see My item arrived damaged, defective or wrong. Wear, washing against the label or alterations after delivery aren’t covered.

An optional add-on you can check or uncheck in the cart; its price is shown next to the box, and it is refunded if you cancel the order before it ships. It covers your order against loss, theft or damage in transit. Exactly what that means and how a claim is settled is set out on its own terms page, linked as What it covers next to the box, so please read that before you add it.

Without it you still have the protection of our Shipping Policy: a package with no tracking movement for 7 days, or not arrived within 90 days, is investigated with the carrier and replaced if confirmed lost; a “delivered” scan with no package is investigated when you report it within 7 days, though a claim can be declined when the carrier confirms delivery to your address. Damage on arrival is handled under our Returns & Refunds Policy: email within 1 day of delivery with photos and we replace or refund at no cost.

Yes. Your name, address and order contents go only to the partners who pack and deliver your order; your payment goes straight to the payment processor. We don’t sell your details to data brokers or to anyone else for their own marketing. If you allow advertising cookies, ad platforms such as Meta receive browsing data so we can measure and show our ads; you can opt out at any time (see the cookies question below). The full picture is in our Privacy Policy.

Only if you opt in. Otherwise you receive the emails about your order: confirmation, shipping, and a reminder if you leave a checkout unfinished. Every marketing email has an unsubscribe link that takes effect promptly.

Unsubscribe with the link in any marketing email. To see, correct or delete the personal information we hold about you, email info@oakmontshop.com with the subject “Privacy request”; we respond within the legal deadline (generally 30-45 days), and it never affects how we treat you as a customer.

Yes: the cookies the site needs to work (cart, checkout, security), and, where you allow them, analytics and advertising cookies that help us measure the ads that brought you here. You can manage these at any time through the privacy controls on the site or your browser settings.

A small, independent womenswear label built on one idea: the clothes that feel put-together should also feel good. We make fewer, better pieces for real days (considered cuts, easy shapes, details that hold up to everyday wear), and we stand behind every order with tracked shipping and 30-day returns. You can read more on our About page.

Email info@oakmontshop.com or use our contact form. Include your order number if you have one; it starts with # and is in your confirmation email. We read and answer every message ourselves within 5 business days (Monday through Friday), usually much sooner.

No, we’re email-first on purpose. It means the person answering can see your order, check with the warehouse and give you a proper written answer you can refer back to, rather than a quick guess.

Oakmont is run from the Netherlands, and our fulfillment partners pack and ship every order tracked to your US address. That is also why we cover all import charges ourselves and why delivery is measured in days rather than hours; see < href="#shipping">Shipping & delivery.

Our terms are governed by the law of the Netherlands, without taking away any consumer protection you have under the law of your state. If something goes wrong, email us first; almost every issue is settled within a few days. Our terms provide for individual arbitration as a last resort, which you can opt out of within 30 days of your first purchase by emailing us, and small claims court remains open to you. Details in our Terms of Service.

Within 5 business days, Monday through Friday. That is the promise in our policies, and in practice it is usually much sooner. If your question is about a delivery, tracking or a return, include your order number so we can answer in one go.