Shipping Policy
Last updated: August 8, 2026
Every Oakmont order ships with tracked delivery. This page explains our processing times, delivery windows, and what to do if something goes wrong in transit.
1. Where we ship
We ship to addresses in all 50 United States and to APO/FPO addresses where the carrier supports them. We do not currently ship to US territories (e.g., Puerto Rico, Guam) or internationally.
2. Processing time
Orders are processed and handed to the carrier within 1-5 business days (Monday-Friday, excluding US holidays). During launches or holiday peaks, processing can take up to 14 business days. If that happens, we'll say so on the site. If we cannot hand your order to the carrier within the processing time stated when you ordered, we will email you with a revised ship date and the option to cancel for a prompt, full refund.
3. Delivery time
Step Time
------------------------ ---------------------
Processing 1-5 business days
Transit (tracked) typically 5-10 days
Total (order to delivery) typically 6-15 days
Delivery times are estimates, not guarantees. Carrier delays, weather, and peak seasons can add time. If your order has not arrived within 90 days of your order date, contact us and we will resolve it (see section 7).
4. Tracking
You'll receive an order confirmation immediately after purchase, and a shipping confirmation with your tracking number when your order is handed to the carrier within 1-5 business days of your order (up to 7 business days during announced peak periods). Tracking can take 2-5 days to show its first scan, that's normal. You can follow your parcel via the link in your shipping email or on our Track Order page.
5. Split shipments
To get your items to you as quickly as possible, orders with multiple items may arrive in separate parcels, each with its own tracking number, at no extra cost. Your shipping confirmation(s) will list what's in each shipment.
6. Shipping address - please check it
- You can correct a shipping address within 1 hour of placing your order by emailing info@oakmontshop.com. After that, the order may already be processed and the address can no longer be changed.
- We are not responsible for delivery failures caused by an incomplete or incorrect address provided at checkout. If a parcel is returned to us as undeliverable for that reason, we'll offer reshipment (you pay the new shipping charge, quoted before you decide) or a refund of the item price minus the shipping charge paid at checkout; if your order shipped free, a flat $10 deduction applies to cover the outbound carrier cost we actually incurred.
- If tracking shows "delivered" but you can't find the parcel: check with household members and neighbors, look around the delivery location, and allow 24 hours. Carriers sometimes scan early. Still missing after that? Contact us within 7 days of the delivery scan (claims reported later may be declined, as carrier investigations become impossible). We'll open a carrier investigation and may ask you to confirm your delivery address and sign a short statement of non-receipt. If the investigation supports non-delivery, we'll send a replacement or refund your order. If the carrier confirms delivery to the address you provided (for example with a GPS-located scan), we may decline the claim.
7. Lost or stalled parcels
If your tracking shows no movement for 7 consecutive days, or your order hasn't arrived within 90 days of your order date, email info@oakmontshop.com with your order number. We'll investigate with the carrier and give you an answer within 10 business days of your report. If the parcel is confirmed lost, or is still unaccounted for at that point, we'll send a replacement.
8. Customs, duties, and taxes
You will never be asked to pay customs duties or import fees on an Oakmont order where any import charge applies to getting your order to you, it is handled by us and our shipping partners before delivery. If a carrier ever asks you to pay a fee to receive your parcel, do not pay it; contact us and we will resolve it. Applicable sales tax is calculated and shown at checkout.
9. Questions
Email info@oakmontshop.com we answer within 5 business days.