Last updated: August 17, 2026

We want you to love what you ordered. If something isn't right, you can return eligible items within 30 days of the delivery date for a refund, exchange, or store credit, under the conditions below. This policy explains exactly how the process works so there are no surprises on either side.

1. RETURN WINDOW

Return requests must be submitted within 30 days of the date your order was delivered, as shown by the carrier's tracking record. Requests submitted after this window are not eligible for a return or refund. Once your return is approved, the item must be shipped back (postmarked) within 14 days of approval.

For orders delivered in multiple parcels, the 30-day window runs separately for each item, from the delivery date of the parcel containing it. If the carrier record shows no delivery scan for a parcel, its delivery date is deemed to be 25 days after the ship date. "Business days" in this policy means Monday-Friday, excluding US federal holidays.

2. CONDITIONS FOR A RETURN

To be eligible for a refund, exchange, or store credit, returned items must be:

- Unworn and unwashed, other than trying the item on;
- In their original condition - no perfume, deodorant, makeup marks, pet hair, smoke odor, stains, or damage caused after delivery;
- With all original tags and hygiene liners attached;
- Product(s) must be in the original packaging with no damage to any goods, including the original shipping packaging;
- Accompanied by your order number (proof of purchase).

Items returned in a condition that does not meet these requirements may be refused or returned to you, and no refund will be issued for them. Where the only issue is damaged or missing original packaging or branding materials - for example a destroyed garment bag, detached tags included loose, or packaging that has been cut up or written on - we may instead accept the return and deduct a repackaging fee of up to $15 per item from the refund, reflecting the actual cost of restoring the item to sellable condition. Carefully opening the packaging to try your item on is expected and never triggers this fee. We photograph returned items on receipt as part of our inspection process. Items we cannot refund are held for 30 days and can be shipped back to you at your cost on request; after 30 days, unclaimed items are donated or discarded.

3. NON-RETURNABLE ITEMS

- Items clearly marked "Sale" on the product page at the time of purchase;
- Gift cards;
- Items damaged through wear, washing, or alteration after delivery, unless the damage results from a manufacturing defect.

Unless an item is marked Sale on its product page, it is covered by this policy. The site-wide "30-Day Returns" badge refers to items eligible for return under this policy; it does not apply to items marked Final Sale, which are identified as such on the product page before purchase.

4. HOW TO START A RETURN (REQUIRED)

1. Email info@oakmontshop.com within the 30-day window with your order number, the item(s) you wish to return, and the reason.
2. We will reply within 5 business days confirming whether your return is eligible under this policy and, if it is, with your return authorization, the correct return address, and instructions.
3. Ship the item with a tracked shipping service and keep your receipt. The parcel remains your responsibility until it reaches us, so tracking protects you.

Please do not ship a return without contacting us first. Returns sent without prior authorization, or sent to any address other than the one we provide, will be refused, cannot be guaranteed a refund, and are not our responsibility if lost.

5. RETURN SHIPPING COSTS

- If the return is due to our error - a defective item, a wrong item, or an item materially different from its description - we cover the return shipping: we either send you a prepaid return label or, where we cannot, reimburse the cost of a standard tracked service once you send us your postage receipt (expedited services are not reimbursed). We may instead refund you without requiring a return, at our option.
- For all other returns (fit, preference, changed your mind), return shipping is paid by you. We recommend the most economical tracked option. For orders that shipped free, an outbound-shipping deduction also applies to refunds - see section 6.

6. REFUNDS

- We inspect returns within 5 business days of the carrier confirming delivery to our return address, and issue your refund within 10 business days after the item passes inspection, to your original payment method. Your bank or card issuer may need additional time to post it.
- The refund covers the price paid for the returned item(s), including any taxes charged on them, minus any deduction under this policy that applies (the repackaging fee in section 2, and the shipping-cost deduction below).
- Original shipping charges (if any were charged) are refunded only when the return is due to our error.
- Shipping-cost deduction on free-shipping orders: if your order shipped free and you return items for any reason other than our error, a flat $10 is deducted from your refund - once per order, however many items you return - to cover the outbound carrier cost we actually incurred. The deduction is waived if you choose store credit or a size exchange instead of a refund, and it never applies when the return is due to our error (defective, wrong, or misdescribed items).
- If a return drops your order below a promotion's qualifying conditions (for example a bundle discount or free gift), the value of that promotion is deducted from the refund, or the promotional item must be returned as well. This is separate from the shipping-cost deduction above, which is applied at most once per order.
- If you prefer, we're happy to issue an exchange for another size or store credit instead - just say so in your return request. Exchanges ship free once the return passes inspection (see section 8). Store credit is issued as a gift card, does not expire, and is not redeemable for cash except where the law requires.
- If more than 15 business days have passed since tracking shows your return was delivered to the return address we provided and you see no refund, contact us at info@oakmontshop.com and we will trace it with our payment provider.

7. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, email us within 1 day of delivery with your order number and clear photos of the item and its packaging. We will make it right with a replacement or a full refund - at no cost to you. Claims reported after 2 days may be handled under the standard return conditions above instead. Manufacturing defects that appear later - for example after a first wash following the care label - remain covered within the 30-day return window; email us photos and your order number.

8. WRONG-SIZE ORDERS AND SIZING HELP

Size exchanges are easy: once your original item has arrived back and passed inspection (section 2), we ship the replacement size at no charge. "Free" means we ship the replacement size at no charge; return shipping for the original item is paid by you, as in section 5. One free size exchange per item; further exchanges are handled as a return plus a new order. If a returned item does not arrive or fails inspection, no exchange ships and no refund is issued for it. Check the Size Guide on each product page before ordering - and if you're between sizes, we recommend sizing up.

9. ORDER CANCELLATIONS

You can cancel an order free of charge within 2 hours of placing it by emailing info@oakmontshop.com with your order number. After 2 hours your order has usually been submitted for fulfillment and can normally no longer be cancelled - but you can of course return it under this policy once it arrives. Exception: if we have not shipped your order within the processing time stated in our Shipping Policy, you may cancel for a full refund at any time before it ships.

10. FAIR USE

We reserve the right to refuse returns that show a pattern of abuse - for example repeatedly returning worn items, claims that are contradicted by carrier or inspection evidence, or an unreasonable volume of returns across orders. This never limits your rights for defective or misdescribed items, or any rights you have under applicable law.

11. QUESTIONS

Anything unclear? Email info@oakmontshop.com - we answer within 5 business days.

Nothing in this policy limits any non-waivable rights you may have under the consumer-protection laws of your state.