Shipping Protection Policy

At checkout you can add Shipping Protection to your order for $2.99. This is not insurance and is not underwritten by a third party. It is a guarantee we give you directly, and it is entirely optional. Your order ships the same way whether you add it or not.

With Shipping Protection, we replace your order at our own cost if it is lost in transit, marked delivered but never received, or arrives damaged. If the piece is sold out, we refund you in full including shipping. Report the problem within 30 days of the shipping date by emailing info@oakmontshop.com with your order number and, for damage, a photo.

Without Shipping Protection, our responsibility ends when the carrier confirms delivery. Claims for parcels lost or stolen after that point must be filed with the carrier.

Shipping Protection does not cover an incorrect address entered at checkout, refused deliveries, or parcels held unclaimed at a pickup point. It is refunded in full if you cancel the entire order before it ships.