Halter-Neck Jumpsuit

You can return eligible items within 30 days of the delivery date for a refund, an exchange or store credit. Items need to be unworn and unwashed (trying on is fine), with all tags and hygiene liners attached and in their original packaging. Email us first and we'll send you a return authorization and the correct return address. The full text is our Returns & Refunds Policy.

1. Email info@oakmontshop.com within 30 days of delivery with your order number, the item(s) you want to return and the reason.
2. We reply within 5 business days, Monday through Friday (usually much sooner), to confirm eligibility and send your return authorization, the return address and instructions.
3. Ship the item back with a tracked service within 14 days of approval and keep your receipt; the package is your responsibility until it reaches us.

Please wait for our reply before you ship anything; see What happens if I send a return without contacting you first?.

If the return is our fault (a defective item, the wrong item, or an item that is materially different from its description), we cover it: we send a prepaid label or reimburse a standard tracked service.

For fit, preference or change-of-mind returns, you pay the return shipping (choose the most economical tracked option). Because your order shipped free, a flat $10 is deducted from the refund once per order to cover the carrier cost we paid to send it. The deduction is waived if you choose a size exchange or store credit instead of a refund, and is never applied when the return is our fault.

Yes, say so in your return request. A size exchange ships free once your original item has arrived and passed inspection (one per item; a further exchange is handled as a return plus a new order). You can also choose store credit, issued as a gift card that never expires. Both options waive the $10 shipping deduction. Want a different color or a different piece instead? Return the original for a refund or store credit and place a new order; that is usually faster than waiting for an exchange.

We inspect your return within 5 business days of the carrier confirming delivery to our return address, and issue the refund within 10 business days after the item passes inspection, to your original payment method. Your bank or card issuer may need a few more days to post it. If 15 business days have passed since your return was delivered and you see nothing, email us and we trace it with our payment provider.

We’re sorry, and we fix it at no cost to you. Please check your order when it arrives and email us within 1 day of delivery with your order number and clear photos of the item and its packaging; we send a replacement or a full refund, return shipping on us. Reported later than that, the item may have to be handled as a standard return instead, so a quick photo on delivery day protects you. Manufacturing defects that only show later, for example after a first wash following the care label, remain covered within the 30-day window; send us photos and your order number.

Items marked Sale or Final Sale on the product page at the time of purchase can’t be returned or exchanged; we say so on the product page before you buy. Everything else is covered by the 30-day policy, including pieces bought with a discount code. Gift cards are also non-returnable.

Yes, please. Returns need to come back in their original packaging, including the shipping packaging, with the tags attached. Opening it carefully to try the piece on is fine. If the packaging or tags are damaged or missing, we can usually still take the return with a repackaging fee of up to $15 per item, so keep the mailer until you’re sure.

Open the Size Chart next to the size selector on any product page. It lists the body measurements each size is cut for; compare them with your own (the next question shows how to measure). Many pieces also carry fit notes and, where we have them, garment measurements under the description; those describe the actual garment, so read them first.

Size up. That is our standing recommendation, and the larger size keeps a piece comfortable. If the fit notes for that particular piece say it runs roomy and you prefer a closer fit, the smaller size can work. Not sure? Email us your measurements and we’ll give you a second opinion before you order.

Use a soft tape measure over light clothing, keeping the tape level and snug but not tight:

• Bust: around the fullest part of your chest.
• Waist: around the narrowest part of your torso, usually just above the navel.
• Hips, around the fullest part of your hips and seat, feet together.

Compare the three numbers with the size chart on the product page. If one measurement falls into a larger size than the others, go with the larger size.

Email us within 30 days of delivery and we arrange a size exchange: you send the original back (tracked, at your cost) and, once it has passed inspection, the new size ships to you at no charge, one free size exchange per item. Prefer your money back? A refund under the same 30-day policy works too. Details in Can I exchange instead of returning?.

Yes. Order both, try them on at home, and return the one that doesn’t fit within 30 days under the normal conditions. The $10 outbound-shipping deduction applies once per order, however many items you return, and not at all if you take store credit instead. Our fair-use rule is about patterns (repeatedly returning worn items, an unreasonable volume of returns across orders), not about trying two sizes once.

Gladly. Email info@oakmontshop.com with the piece you’re looking at, your height, your usual size and your bust, waist and hip measurements, and we’ll recommend a size within 5 business days, Monday through Friday (usually much sooner).

All major credit and debit cards, plus the express wallets you see at checkout. Everything is charged in US dollars.

Yes. The site runs over an encrypted (HTTPS) connection and payments are processed by Shopify’s PCI-DSS-compliant checkout. Your card details go straight to the payment processor; Oakmont never sees or stores your full card number.

None. Your total is the item price plus any applicable sales tax. Shipping is free, and any import charges are handled by us and our shipping partners before delivery, so you never pay them. The only optional extra is shipping protection, which you can check or uncheck in the cart before you pay.

Within 2 hours of ordering you can cancel free of charge: email info@oakmontshop.com with your order number; the time on your email is what counts, so send it right away, evenings and weekends included. A shipping address can be corrected within 1 hour of ordering the same way. After that your order is usually already being packed and can’t be changed, but you can of course return it under our 30-day policy once it arrives.

One exception: if we haven’t shipped your order within the processing time stated in our Shipping Policy, you can cancel for a full refund at any time before it ships.

A small, independent womenswear label built on one idea: the clothes that feel put-together should also feel good. We make fewer, better pieces for real days: considered cuts, easy shapes, and details that hold up to everyday wear. We stand behind every order with tracked shipping and 30-day returns. You can read more on our About page.

Email info@oakmontshop.com or use our contact form. Include your order number if you have one; it starts with # and is on your confirmation email. We read and answer every message ourselves within 5 business days (Monday through Friday), usually much sooner.

Oakmont is run from the Netherlands, and our fulfillment partners pack and ship every order tracked to your US address. That is also why we cover all import charges ourselves and why delivery is measured in days rather than hours. See Shipping & delivery.